I Work at a Zoo Called "Library" Part 15

So I am already getting this weird vibe (I don't think he was all there) from this guy and I tried to help him make copies, but he didn't have money so I sent him to Family History/Religion to put money on his account. He comes back to get the periodicals he left at the desk and asks, "Do you think I can do it?" I am dumbfounded by his question, "Make copies?" He has a big smile on his face, "Yeah. Do you think I can do it?" I still have this confused look on my face, "Uhhh, sure." Then he walks away happily toward the copiers.
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A patron comes up to the desk and asks, "Do you  guys have a book layout?"
What the heck is a "book layout"? I asked him repeat himself because I thought I heard it wrong but nope!
He explained to me that it's to take a quick look at all the books we have or something that didn't make any sense. So I just told him that everything is online.

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A Hispanic gentleman comes to the desk.
Patron: Where do you have a tax form?
Me: (confused) a tax form?
Patron: Yes, to file a tax return.
Me: (still confused) online?
Patron: No, don't you guys have a stack of them?
Me: No.
Patron: (confused) That's weird.
Me: I don't know why we would have that here. (Afterwards, I directed him to the Tanner building.)

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I Work at a Zoo Called "Library" Part 14
I Work at a Zoo Called "Library" Part 13
I Work at a Zoo Called "Library" Part 12
I Work at a Zoo Called "Library" Part 11
I Work at a Zoo Called "Library" Part 10